Rescue Funds Customer Service Technician - Citizen Support Services - Remote - Closing 6/7/2023
Central Council of the Tlingit and Haida Indian Tribes of Alaska Central Council of the Tlingit and Haida Indian Tribes of Alaska Juneau, AK Juneau, AK Full-time Full-time $23.
30 - $30.
40 an hour $23.
30 - $30.
40 an hour 4 hours ago 4 hours ago 4 hours ago POSITION DESCRIPTION Rescue Funds Customer Service Technician INFORMATION Job Class:
Technician Department:
Self Governance Type of Position:
Non-Exempt Location of Work:
Juneau, AK or Remote Salary Grade(s):
7 Hours of Work:
M-F, 8:
00 am - 4:
30 pm Employment Category:
Regular, Full-Time PURPOSE The Customer Service Technician will respond to citizen concerns and provide communication to citizens by phone, email, and social media.
REPORTING RELATIONSHIPS Reports To:
Rescue Funds Program Coordinator Supervises:
N/A Liaison To:
All Departments ESSENTIAL FUNCTIONS Address citizen concerns:
clarify, determine cause, select and explain best solution; expedite correction and follow up Assist in managing and responding to citizen concerns posted on the Tribe's social media Respond to citizen concerns via phone and email Review/verify information in TribeVue Document citizen concerns in approved log or file Other duties as assigned DECISION MAKING AUTHORITY Spending Authority:
N/A Other Authority:
N/A NECESSARY SKILLS AND KNOWLEDGE Strong writing skills and ability to communicate effectively Strong customer service skills Strong working knowledge of Microsoft Office software Strong organizational skills Ability to work independently and prioritize workload Ability to organize and maintain confidential records Ability to compare data for accuracy and completeness; identify discrepancies or inaccuracies, and make necessary corrections Proficient with online communications and social media platforms such as Facebook, Twitter, Instagram and website content management systems Ability to work effectively with managers, employees, tribal leaders and tribal citizens Familiarity with Tlingit, Haida, and Tsimshian cultures Other duties as assigned MINIMUM QUALIFICATIONS (education, experience, skills) High School Diploma or equivalent 3 years clerical experience UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.
Travel on small aircraft or ferry may be required.
CONDITIONS OF HIRE:
All employment at Tlingit & Haida is at will.
This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason.
Unless specified in writing, no term of employment is expressed or implied for this position.
Tlingit & Haida is a no tolerance workplace.
All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
Tlingit & Haida requires a criminal background check be conducted on all employees.
All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
30 - $30.
40 an hour $23.
30 - $30.
40 an hour 4 hours ago 4 hours ago 4 hours ago POSITION DESCRIPTION Rescue Funds Customer Service Technician INFORMATION Job Class:
Technician Department:
Self Governance Type of Position:
Non-Exempt Location of Work:
Juneau, AK or Remote Salary Grade(s):
7 Hours of Work:
M-F, 8:
00 am - 4:
30 pm Employment Category:
Regular, Full-Time PURPOSE The Customer Service Technician will respond to citizen concerns and provide communication to citizens by phone, email, and social media.
REPORTING RELATIONSHIPS Reports To:
Rescue Funds Program Coordinator Supervises:
N/A Liaison To:
All Departments ESSENTIAL FUNCTIONS Address citizen concerns:
clarify, determine cause, select and explain best solution; expedite correction and follow up Assist in managing and responding to citizen concerns posted on the Tribe's social media Respond to citizen concerns via phone and email Review/verify information in TribeVue Document citizen concerns in approved log or file Other duties as assigned DECISION MAKING AUTHORITY Spending Authority:
N/A Other Authority:
N/A NECESSARY SKILLS AND KNOWLEDGE Strong writing skills and ability to communicate effectively Strong customer service skills Strong working knowledge of Microsoft Office software Strong organizational skills Ability to work independently and prioritize workload Ability to organize and maintain confidential records Ability to compare data for accuracy and completeness; identify discrepancies or inaccuracies, and make necessary corrections Proficient with online communications and social media platforms such as Facebook, Twitter, Instagram and website content management systems Ability to work effectively with managers, employees, tribal leaders and tribal citizens Familiarity with Tlingit, Haida, and Tsimshian cultures Other duties as assigned MINIMUM QUALIFICATIONS (education, experience, skills) High School Diploma or equivalent 3 years clerical experience UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.
Travel on small aircraft or ferry may be required.
CONDITIONS OF HIRE:
All employment at Tlingit & Haida is at will.
This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason.
Unless specified in writing, no term of employment is expressed or implied for this position.
Tlingit & Haida is a no tolerance workplace.
All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
Tlingit & Haida requires a criminal background check be conducted on all employees.
All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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