Unemployment Insurance Technician 2 (07-5854)
Salary:
$27.
67 HourlyLocation :
Juneau, AKJob Type:
Full TimeJob Number:
41389Department:
Labor & Workforce DevelopmentDivision:
Employment and Training ServicesOpening Date:
07/28/2023Closing Date:
8/7/2023 5:
00 PM AlaskaPosition Open To:
Department Employees OnlyBargaining Unit:
General GovernmentRange:
15Job Description ATTENTION DEPARTMENT EMPLOYEES!The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Unemployment Insurance Technician 2 located in Juneau!The position is in the General Government Unit (GGU) at a range 15.
What You Will Be Doing:
The UI Technician 2 acts as a journey level mentor, coach, and team leader to advance level UI Technician 1 and newly hired employees.
Provides on-the-job training to entry level team members until they become fully successful in their job.
This involves assigning and reviewing work, critiquing phone calls, and reviewing eligibility decisions to ensure they meet state and federal quality standards.
Our Organization, Mission and Culture:
Alaska's Unemployment Insurance program is dedicated to providing unemployed workers fast and accurate payment of UI benefits.
With the seasonal nature of much of the state's workforce and Alaska's vast remoteness, UI benefits serve not only to bridge the economic gap for the individual worker, but also as a stabilizing influence on local economies.
The Benefits of Joining Our Team:
Developing staff and building confidence by mentoring can be professionally and personally rewarding.
We foster growth and learning with advancement opportunities.
The Working Environment You Can Expect:
The incumbent is part of a small unit.
This position acts as an intermediary between UI Technician 1s and UI Technician 3s.
Who We Are Looking For:
To be successful in the position a candidate will need the following core competencies:
Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Attention to Detail:
Is thorough when performing work and conscientious about attention to detail.
Writing:
Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, fact, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Analytical Thinking/Problem Solving:
Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
Shows initiative to tackle problems as they arise.
Teaching Others:
Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts a mentor.
Minimum Qualifications One year of experience as an Unemployment Insurance Technician 1 with the State of Alaska or the equivalent elsewhere.
Additional Required Information PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY DEPARTMENT ONLY RECRUITMENTApplicants must currently work in the department that is being recruited for and have held or currently hold permanent employment status in any position in the classified service as defined inPermanent employment status is defined as holding permanent status in ANY job class in the current period of employment with no break in service (separation from State of Alaska employment) since the permanent status was earned.
COVER LETTERA cover letter is required for this position.
The cover letter must describe your competencies/knowledge, skills and abilities as they pertain to the bulleted points in the job description.
Give specific examples to demonstrate your experience.
The cover letter must describe how you meet the minimum qualifications for the position The cover letter must be in standard business format.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application.
If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.
If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:
00 pm of the closing date.
Any documents submitted after the posting has closed will not be considered.
EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.
If you're unable to attach to your application, email it to the contact provided in the job posting.
If email is not an option, please call the contact person to obtain a fax number.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.
If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S.
education programs; or an accredited U.
S.
state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying.
WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.
If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety.
Noting, see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application.
If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.
com' domains.
For information on allowing emails from the 'governmentjobs.
com' domains, visit the Lost Password Help page located at EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY:
Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:
P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.
Requests for information may also be emailed to:
For applicant password assistance please visit:
Contact Information Tristan VarelaES AnalystPhone:
907-269-4803 email protected Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.
)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State:
See for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note:
The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See for additional information Recommended Skills Analytical Attention To Detail Coaching And Mentoring Economy Friendliness Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
$27.
67 HourlyLocation :
Juneau, AKJob Type:
Full TimeJob Number:
41389Department:
Labor & Workforce DevelopmentDivision:
Employment and Training ServicesOpening Date:
07/28/2023Closing Date:
8/7/2023 5:
00 PM AlaskaPosition Open To:
Department Employees OnlyBargaining Unit:
General GovernmentRange:
15Job Description ATTENTION DEPARTMENT EMPLOYEES!The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Unemployment Insurance Technician 2 located in Juneau!The position is in the General Government Unit (GGU) at a range 15.
What You Will Be Doing:
The UI Technician 2 acts as a journey level mentor, coach, and team leader to advance level UI Technician 1 and newly hired employees.
Provides on-the-job training to entry level team members until they become fully successful in their job.
This involves assigning and reviewing work, critiquing phone calls, and reviewing eligibility decisions to ensure they meet state and federal quality standards.
Our Organization, Mission and Culture:
Alaska's Unemployment Insurance program is dedicated to providing unemployed workers fast and accurate payment of UI benefits.
With the seasonal nature of much of the state's workforce and Alaska's vast remoteness, UI benefits serve not only to bridge the economic gap for the individual worker, but also as a stabilizing influence on local economies.
The Benefits of Joining Our Team:
Developing staff and building confidence by mentoring can be professionally and personally rewarding.
We foster growth and learning with advancement opportunities.
The Working Environment You Can Expect:
The incumbent is part of a small unit.
This position acts as an intermediary between UI Technician 1s and UI Technician 3s.
Who We Are Looking For:
To be successful in the position a candidate will need the following core competencies:
Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Attention to Detail:
Is thorough when performing work and conscientious about attention to detail.
Writing:
Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, fact, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Analytical Thinking/Problem Solving:
Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
Shows initiative to tackle problems as they arise.
Teaching Others:
Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts a mentor.
Minimum Qualifications One year of experience as an Unemployment Insurance Technician 1 with the State of Alaska or the equivalent elsewhere.
Additional Required Information PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY DEPARTMENT ONLY RECRUITMENTApplicants must currently work in the department that is being recruited for and have held or currently hold permanent employment status in any position in the classified service as defined inPermanent employment status is defined as holding permanent status in ANY job class in the current period of employment with no break in service (separation from State of Alaska employment) since the permanent status was earned.
COVER LETTERA cover letter is required for this position.
The cover letter must describe your competencies/knowledge, skills and abilities as they pertain to the bulleted points in the job description.
Give specific examples to demonstrate your experience.
The cover letter must describe how you meet the minimum qualifications for the position The cover letter must be in standard business format.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application.
If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.
If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:
00 pm of the closing date.
Any documents submitted after the posting has closed will not be considered.
EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.
If you're unable to attach to your application, email it to the contact provided in the job posting.
If email is not an option, please call the contact person to obtain a fax number.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.
If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S.
education programs; or an accredited U.
S.
state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying.
WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.
If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety.
Noting, see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application.
If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.
com' domains.
For information on allowing emails from the 'governmentjobs.
com' domains, visit the Lost Password Help page located at EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY:
Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:
P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.
Requests for information may also be emailed to:
For applicant password assistance please visit:
Contact Information Tristan VarelaES AnalystPhone:
907-269-4803 email protected Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.
)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State:
See for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note:
The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See for additional information Recommended Skills Analytical Attention To Detail Coaching And Mentoring Economy Friendliness Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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