Office Assistant 2 (PCN 061603)
Salary:
$1,515.
75 BiweeklyLocation :
Juneau, AKJob Type:
Full TimeJob Number:
40999Department:
HealthDivision:
Public HealthOpening Date:
08/09/2023Closing Date:
8/21/2023 5:
00 PM AlaskaDivision:
Public HealthPosition Open To:
Alaska Residents OnlyBargaining Unit:
General GovernmentRange:
10Job Description This position is open to Alaskan Residents only.
Please check our residency definition to determine if you qualify.
What you will be doing:
This Office Assistant 2 position works for the State of Alaska's Department of Health, within the Health Analytics & Vitals Records (HAVRS) Issuance section.
This position enters requests into our Electronic System and handles money to issue a variety of vital records and marriage licenses while verifying identity and entitlement.
Provide explanations and answer questions of policies, procedures, regulations, applications, and forms to agencies or the public.
Operate a variety of office equipment and business software, including personal computer, multi-line telephone, network printer, office copier, fax machine, etc.
Our organization, mission and culture:
The mission of the Division of Public Health is to protect and promote the health of Alaskans.
As a member of our team, you will contribute every day to the improvement of the health of Alaskans and their families.
The benefits of joining our team:
Along with the full benefit package provided by the State of Alaska, including health insurance, retirement, eleven paid holidays, paid leave accrual, and the potential for yearly pay increases based on performance, you will receive the benefit of on-the-job training.
This position is fulltime and operates around the standard daytime shift of 9-5 with a flexible lunch break or an earlier starting time.
This position will offer you the opportunity to improve your skills in organizing and prioritizing work assignments, providing customer service, and using a variety of computer software.
The working environment you can expect:
Our office is in Lemon Creek area of Juneau, and we have private parking but are also within walking distance to the bus line, restaurants, and grocery stores.
This section strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
Who we are looking for:
To be successful in the position the candidate will need the following core competencies:
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail.
Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Clerical:
Knowledge of filing, typing, entering data, maintaining records, and using and completing forms Special Note:
Eligibility for a State of Alaska Notary Commission.
A cover letter is NOT required for this position.
Your complete application, including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for the position please go to the following link:
https:
//www.
governmentjobs.
com/careers/Alaska/classspecs /> Minimum Qualifications High school diploma or the equivalent.
ANDOne year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).
Special Note:
High school diploma equivalent means one of the following:
1) a G.
E.
D.
; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Some positions in this class may require the incumbent to operate motor vehicles.
Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Some positions in this class may require skill in typing.
Recruitment and selection may include this requirement.
Additional Required Information At the time of the interview please provide the following:
Three (3) professional references we may contact by phone, one (1) of which must be a current or former supervisor.
Two (2) of your most current Performance Evaluations, if available.
Please read the below information carefully.
This applies to your application submission.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated, you must answer the Supplemental Questions.
Be specific in your answers and tell us how you acquired the relevant experience.
Please use complete sentences and proofread your submissions when answering the supplemental questions.
Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATIONTo verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.
(Unofficial is okay; please ensure that the institution/URL name is listed on the transcripts).
Transcripts can be attached at the time of application, provided at the time of the interview, or if not provided, transcripts will be required prior to the appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.
If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S.
education programs; or an accredited U.
S.
state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying.
The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCEWhen using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met.
Work experience needed to meet the minimum qualifications must be documented in the application.
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.
A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.
Ensure your time and any subsequent flex promotion(s) are documented as a separate position.
This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered.
If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.
Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.
If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage, found here:
NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.
com' domains.
For information on allowing emails from the 'governmentjobs.
com' domains, visit the Lost Password Help page located at EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY:
Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:
P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.
Requests for information may also be emailed to For applicant password assistance please visit:
Contact Information For specific information in reference to the position please contact the hiring manager at:
Matthew Castillo, Office Assistant 4Phone:
(907) 465-3394 Fax:
(907) 465-3617 Email:
Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.
)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State:
See for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note:
The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See for additional information01 I acknowledge and I understand that the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered.
I acknowledge I understand this requirement.
02 Please describe, in detail, using examples from your previous jobs how you had to be thorough when performing work and conscientious about attending to detail.
03 Please describe, in detail, using examples from your previous jobs how you used computers, software applications, databases, and automated systems to accomplish work.
04 Please describe, in detail, using examples from your previous jobs how you had to interact with the public and state and government agencies to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
05 Please describe, in detail, using examples of a past job where you had interactions with customers with diverse backgrounds while maintaining a friendly interface with those that may be difficult/hostile.
06 Describe, in detail, your clerical knowledge and provide examples of filing, typing, entering data, maintain records, and using and completing forms.
Required Question Recommended Skills Attention To Detail Automation Courtesy Customer Service Databases File Manager Estimated Salary: $20 to $28 per hour based on qualifications.
$1,515.
75 BiweeklyLocation :
Juneau, AKJob Type:
Full TimeJob Number:
40999Department:
HealthDivision:
Public HealthOpening Date:
08/09/2023Closing Date:
8/21/2023 5:
00 PM AlaskaDivision:
Public HealthPosition Open To:
Alaska Residents OnlyBargaining Unit:
General GovernmentRange:
10Job Description This position is open to Alaskan Residents only.
Please check our residency definition to determine if you qualify.
What you will be doing:
This Office Assistant 2 position works for the State of Alaska's Department of Health, within the Health Analytics & Vitals Records (HAVRS) Issuance section.
This position enters requests into our Electronic System and handles money to issue a variety of vital records and marriage licenses while verifying identity and entitlement.
Provide explanations and answer questions of policies, procedures, regulations, applications, and forms to agencies or the public.
Operate a variety of office equipment and business software, including personal computer, multi-line telephone, network printer, office copier, fax machine, etc.
Our organization, mission and culture:
The mission of the Division of Public Health is to protect and promote the health of Alaskans.
As a member of our team, you will contribute every day to the improvement of the health of Alaskans and their families.
The benefits of joining our team:
Along with the full benefit package provided by the State of Alaska, including health insurance, retirement, eleven paid holidays, paid leave accrual, and the potential for yearly pay increases based on performance, you will receive the benefit of on-the-job training.
This position is fulltime and operates around the standard daytime shift of 9-5 with a flexible lunch break or an earlier starting time.
This position will offer you the opportunity to improve your skills in organizing and prioritizing work assignments, providing customer service, and using a variety of computer software.
The working environment you can expect:
Our office is in Lemon Creek area of Juneau, and we have private parking but are also within walking distance to the bus line, restaurants, and grocery stores.
This section strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
Who we are looking for:
To be successful in the position the candidate will need the following core competencies:
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail.
Computer Skills:
Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Clerical:
Knowledge of filing, typing, entering data, maintaining records, and using and completing forms Special Note:
Eligibility for a State of Alaska Notary Commission.
A cover letter is NOT required for this position.
Your complete application, including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for the position please go to the following link:
https:
//www.
governmentjobs.
com/careers/Alaska/classspecs /> Minimum Qualifications High school diploma or the equivalent.
ANDOne year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).
Special Note:
High school diploma equivalent means one of the following:
1) a G.
E.
D.
; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Some positions in this class may require the incumbent to operate motor vehicles.
Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Some positions in this class may require skill in typing.
Recruitment and selection may include this requirement.
Additional Required Information At the time of the interview please provide the following:
Three (3) professional references we may contact by phone, one (1) of which must be a current or former supervisor.
Two (2) of your most current Performance Evaluations, if available.
Please read the below information carefully.
This applies to your application submission.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated, you must answer the Supplemental Questions.
Be specific in your answers and tell us how you acquired the relevant experience.
Please use complete sentences and proofread your submissions when answering the supplemental questions.
Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATIONTo verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application.
If you have not obtained a degree, please indicate the number of units completed.
Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.
(Unofficial is okay; please ensure that the institution/URL name is listed on the transcripts).
Transcripts can be attached at the time of application, provided at the time of the interview, or if not provided, transcripts will be required prior to the appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.
If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.
S.
education programs; or an accredited U.
S.
state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying.
The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCEWhen using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time.
Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met.
Work experience needed to meet the minimum qualifications must be documented in the application.
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.
A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.
Ensure your time and any subsequent flex promotion(s) are documented as a separate position.
This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered.
If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.
Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.
The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.
If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.
Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage, found here:
NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095.
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.
com' domains.
For information on allowing emails from the 'governmentjobs.
com' domains, visit the Lost Password Help page located at EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY:
Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:
P.
O.
Box 110201, Juneau, AK 99811-0201.
The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.
Requests for information may also be emailed to For applicant password assistance please visit:
Contact Information For specific information in reference to the position please contact the hiring manager at:
Matthew Castillo, Office Assistant 4Phone:
(907) 465-3394 Fax:
(907) 465-3617 Email:
Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska.
Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.
)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State:
See for additional information.
AVTEC Confidential Correctional Officers Marine Engineers Mt.
Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts.
Contact the appropriate Union for additional information.
General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note:
The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See for additional information01 I acknowledge and I understand that the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered.
I acknowledge I understand this requirement.
02 Please describe, in detail, using examples from your previous jobs how you had to be thorough when performing work and conscientious about attending to detail.
03 Please describe, in detail, using examples from your previous jobs how you used computers, software applications, databases, and automated systems to accomplish work.
04 Please describe, in detail, using examples from your previous jobs how you had to interact with the public and state and government agencies to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
05 Please describe, in detail, using examples of a past job where you had interactions with customers with diverse backgrounds while maintaining a friendly interface with those that may be difficult/hostile.
06 Describe, in detail, your clerical knowledge and provide examples of filing, typing, entering data, maintain records, and using and completing forms.
Required Question Recommended Skills Attention To Detail Automation Courtesy Customer Service Databases File Manager Estimated Salary: $20 to $28 per hour based on qualifications.
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